The Salesforce Open CTI end of life date is February 28, 2028. You’ve known this for a while. At some point you moved from “we should look into this” to “we’re replacing it, and 360 CTI is the likely call”The question now isn’t whether to move. It’s how to do it ...Learn More

If your sales or customer support staff is still using Salesforce's Open CTI API for features such as click-to-dial, screen-pops, or softphone control functionality, you have to be aware of a key development: Salesforce has put Open CTI into maintenance mode, disabled it for new ...Learn More